What currency are the prices I see on the site?
All prices are in USD.

I just placed an order; when will it ship?
Order Handling Time: 1 to 3 Business days

Order Transit Time: 3 to 7 Business days in US and 4 to 9 days in CA

I am not in love with my order. Can it be returned? What if there is an issue?We offer refunds on products returns that are unused, undamaged, and in their original packaging. To be eligible for a refund, the return request must be initiated within 14 days from the delivery date or 21 days from the purchase date, whichever is earlier, with the order number or copy of the receipt. Contact us at sales@onec.art before returning or shipping to the return address. Read our refund policy.

Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can only cancel your order when it has yet to be shipped. Any order shipped out can only be received and then sent back to us with cancellation reasons. Typically you have 24 hours to cancel an order for a full refund.

I have entered an incorrect address. What do I do now?
We can't change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 1 day of placing your order at sales@onec.art

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 3 to 7 Business days in the US and 4 to 9 days in CA.

I have a question that still needs to be answered. Can you please help?
Absolutely! Please email us to sales@onec.art; we will be happy to assist you in any way we can. We receive many emails; if you wish to get a prompt response, please attach your order number and address the problem clearly; Thanks.

More Information:

Address: Store 101, Omeir bin Yousef Building, Al Danah Area, Hamdan Street, Abu Dhabi, UAE

Phone: +971 585811842

Email : sales@onec.art